In this article:

  • How to adjust a customer's points balance
  • Common reasons to manually adjust a customer's points balance

How to adjust a customer's points balance


1. In your admin, go to Members


2. Under Members, search for your customer by name or email address 

3. Click on the customer's name

4. In the member profile, click Adjust points balance

5. Enter the number of points you would like to adjust their balance by.

  • To increase their points, enter the number of points you would like to give them, e.g. 12.
  • Or to decrease their points, enter a minus sign before the number points you would like to take away from them, e.g. -12.

If you want to send a collected points update email to the member, check Send points notification email to customer?

To include a message in the email to the member to tell them why they are getting points, type it in the text box titled Include message to the member in points email.

6. Then, click Apply points adjustment

The member's points balance will automatically update and the manual adjustment will appear as a line item in their activity history.

If you have sent the customer an email, it will appear in their inbox, notifying them that they just earned points along with their new loyalty points balance.

Common reasons to manually adjust a customer's points balance

  • To reward a good customer review
  • To thank a customer for their feedback
  • To apologize for service or late delivery
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