As a default your loyalty program is live. This means that new customers are added to your program, your customer will start earn points and can redeem rewards.  

How to pause your loyalty program

1. In your Loyalty for Shopify admin. go to your Live tab

2. Click Pause Program

Your loyalty program will then be paused. 

While your program is paused:

  • Your loyalty program is not visible to customers
  • New customers will not be added to your member database
  • Members can’t earn points
  • Members can still use reward coupons they have already claimed
  • Your billing will resume as usual

You can resume your loyalty program at any time by clicking Activate Program.

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