FAQs & Troubleshooting

A regularly curated list of the most commonly asked questions by Beautiful Loyalty Programs for Shopify users

26 articles in this collection
Written by David Hutcheson, Kat Williams, and Tash Mazey
Running Your Loyalty Program

How do customers join my loyalty program?

The different ways customers can join your store loyalty program.
Written by David Hutcheson
Updated over a week ago

How to manually adjust a customer's loyalty points balance

Manually adjust a customer's loyalty balance to add or remove points
Written by David Hutcheson
Updated over a week ago

Are points for orders rounded up or down?

Points for orders are determined by rounding the price to the nearest whole number.
Written by David Hutcheson
Updated over a week ago

Do loyalty points and rewards expire?

Is there a time limit for customers to use their rewards and loyalty points?
Written by Kat Williams
Updated this week

Is there a maximum amount of points my members can earn?

This article explains how many points loyalty members can earn.
Written by David Hutcheson
Updated over a week ago

Why did a customer not get loyalty points for creating a loyalty account?

Possible causes for loyalty members not earning points when completing the 'Create an Account' earn task.
Written by David Hutcheson
Updated over a week ago

How to manually adjust a group of customers loyalty points balances

Manually adjust a group of customers loyalty balances to add or remove points.
Written by Kat Williams
Updated over a week ago

Do I need hardware in-store?

Does Beautiful Loyalty Programs for Shopify require special hardware in my physical store?
Written by Kat Williams
Updated over a week ago

How does Beautiful Loyalty Programs for Shopify work across both Shopify POS and eCommerce?

How your loyalty app works across your physical store and online store.
Written by Kat Williams
Updated over a week ago

Track the performance of your chosen 'Earning Points' options

Get insight into how loyalty members are earning points by monitoring your chosen Earning Points options.
Written by David Hutcheson
Updated this week