In this article:
- How to check your settings
- Store detail settings
- Customer email notification settings
- Order rewarding settings
How to check your settings
To check your settings, open your Setting page in your loyalty app admin.
If you make any changes remember to click Save at the bottom of the page.
Store Detail settings
Your store details are used in your loyalty widget and loyalty emails. Make sure these details are correct so that your loyalty members know it's you.
📝 Note: This is defaulted to the same name as your Shopify store. It's a good idea to keep this recognizable.
If you want to give your loyalty program a unique name, for example Beaute Club, Candy Cult, Urban Edge Rewards, this is where to do so.
This is displayed as points by default. You can change your points label to suit your loyalty program. Some examples are: miles, bucks, zennies, candy cash, beauty bonuses.
Customer Email Notification settings
Your customer notification settings are used for your customer emails. When members receive your loyalty program emails, they see your sender name in their inbox and if they reply to an email, it will be sent to your reply email address.
This is defaulted to your Shopify store name. Check that this is the correct email sender name that you want your members to see in their email inbox.
Reply Email Address
This is defaulted to the your Shopify email address. Check that this is the correct email address that you would like to receive replies from your members. If you would like members to reply to a different email address, this is where to change it.
Only Email Customers Who Accept Marketing In Shopify
This is set to OFF by default. This means all members will receive your loyalty program emails, whether they have opted in to your marketing emails or not. If you would like to send emails to only those who email members who accept marketing emails, then you will need to change this setting to ON.
💡 In your Shopify settings, we suggest defaulting the option to accept marketing to on, so customers must opt out if they don't want to receive your emails. You can check this under Settings > Checkout > Order processing.
Order Rewarding settings
Your order rewarding settings control when and for what your members get rewarded when they purchase.
This is defaulted to Checked. This means that your members will not earn loyalty points for shipping. If you would like to reward your members points for shipping, you will need to change this setting by unchecking this option.
This is defaulted to Unchecked. This means that your members will earn loyalty points for Tax on their orders. If you don't want to reward members points for tax, you will need to change this setting by checking this option.
Reward Points When Payment Status Is One Of
By default, this is set to Paid, meaning members get their points once they have paid for their order. You can change this or add additional options: Pending or Authorized.
Cancel Points When Payment Status Is One Of
This is defaulted to Refunded. When a member's order payment status is marked as refunded, the points for that purchase will automatically be removed from their points balance. You can change this or add additional options: Partially Refunded or Voided